Frequently Asked Questions
Ordering and Payment
- How much does shipping cost and how long will it take for my order to arrive?
A: Shipping is only $3.95 for US orders, $6.95 for Canadian orders, and $9.95 for orders shipped outside of US or CA, regardless of how many items your order.
- What are your shipping options?
A: We ship through US postal service first class mail for small orders and parcel post for larger orders.
- How long does shipping take?
Orders placed before 1:00pm PST have same day shipping. Depending on your location, please allow 1-5 business days for your order to arrive from our headquarters in Walnut, California. For Canadian orders please expect 3-7 days and for orders outside of CA or US please allow 5-15 days.
- Can customers outside the U.S. order from the website?
A: Yes, we do accept international orders from most countries. Please select the proper shipping option when checking out. If you have any questions, please call us at 1-909-594-3188.
- How do I check the status of my order?
A: Please send us an email at firstname.lastname@example.org or call us toll-free at 1-888-886-8548. If you provide an email address in the checkout process, simply click on the link provided to check the status of your order.
- I don't feel safe ordering online. Are there any other ways to order?
A: We also accept orders through the phone and mail. Please call us toll free at 888-886-8548. Or print out Order Form (PDF file, HTML file), fill out the form carefully and fax to 1-909-594-3184 or mail to:
4000 Valley Blvd., Unit #102
Walnut, CA 91789-0937
- What forms of payment do you accept?
A: We accept MasterCard, Visa, Discover and checks. Checks take up to 5 days to clear. more>>
- Will you notify me if there are problems with my order?
A: We will contact you through the phone if there is a problem processing your order.
- Do I need to pay sales tax with my order?
A: We are required by law to apply sales tax to orders shipped within California. more>>
Privacy and Security
- What is your return policy?
A: We offer a 90-Day 100% Risk Free Guarantee for any orders. For details, simply click the "90-Day 100% Risk Free Guarantee" links. Simply return any unused portions with your name and address and we will process your refund within 72 hours. more>>
A: We will never share or sell your information to anyone. All payment information is deleted or shredded after payment. more>>
- Is my information kept secure?
A: All ordering information is encrypted with 128 bit SSL through Yahoo Checkout Manager. You will see an (https) during the ordering page to know your data is secure. more>>